For TKM DIGITAL Retail:
You can return or replace the product and apply for a refund/replacement if your order matches the following criteria:
- Please send all return/exchange requests by clicking the “Contact Us” link on the website or send an email to email@example.comMake sure to include exchange instructions and order number in your email to ensure the quickest turnaround time. You should receive a response within 48-72 hours during the weekdays.Return/Exchange Policy: 15 days from delivery of product
-Items must be in new condition with original tags still attached-Customer is responsible for shipping the return/exchange item backOnce your item has been received and processed, your total amount (minus shipping costs) will be refunded back to your original payment method. This can take up to 5-7 business days to appear on your account.
- Valid refunds shall be initiated within 15 working days of refund request after authorization.
- The same will be credited to your account within 15 – 30 days from the date of authorization and internal check.
- The refund will be credited back by the same payment mode (other than Cash on delivery) by which the amount had been paid. In some cases the same shall be transferred to the bank account as per the details provided by you.
WRONG ITEM DELIVERED
While we strive to produce top quality products and have excellent customer service, there are sometimes errors that arise such as a defective/damaged product or the wrong items being sent. In the case of a wrong design/size sent, we will exchange your product(s) and reimburse your shipping cost.
Note: Wrong Item Delivery policy is only for the damaged or defective items. It doesn’t cover the size exchanges or misfits.[/vc_column_text][vc_column_text]
For cancellations before the product is shipped or completion of order, 100% amount paid shall be refunded back.
For cancellation of order you may drop an email to the following email Id: firstname.lastname@example.org[/vc_column_text][vc_column_text]
If you feel a product you received has a defect/error in manufacturing, please provide a photo in your email for documentation and we will replace the item or provide a refund if out of stock. Any claims beyond 7 days of the product being received will be considered normal wear and tear and cannot be replaced. Certain exceptions will be allowed in a case by case basis.[/vc_column_text][/vc_column][/vc_row]